Sweat, stink and some management gyan

April 20, 2012

A 50+ year old man sat next to me on the Volvo bus. The first thing that struck me was the stink. It was a hot afternoon in Bangalore and it showed in his sweat. The driver had not yet started the bus and had not switched on the AC. I am sure he must have felt the same about me.

“What a pain it is to sit in an AC bus without the AC on…with all these sealed glass windows!”.

Both of us didn’t have confirmed tickets yet, and so didn’t venture out.

I told him there was also a private Volvo bus outside the bus stand, with tickets costing Rs.50 less. He exclaimed, ” Oh, had I known, I would have taken that bus! I could have asked them to boost the price on the ticket by Rs.200 and claimed it.”

Ah, finally, the driver had come and the AC sprang to life.

I asked him, if he was working for the government.

“No, no, I have worked in private companies for the last 25 years.”.

He is now in a company that is primarily into manufacturing transformers.

“I am travelling to Chennai, and have to take a train to Delhi early in the morning. From there, a bus to some place in Haryana.”

He then talked about various other places he has visited in Rajasthan, Maharashtra, Punjab and Gujarat.

He didn’t have the polish of a Sales guy. Are you in Sales?

“No, I  travel to attend to service calls. To fix our machines that have broken down”.

But he wasn’t a full-time service person. When he was not on the road, he was working on the shop floor, in production.

“If I work for a full day at my company, I bring in Rs.13 lakhs of revenue. Look at what I am doing now – travelling to an obscure place in Haryana and then to Gujarat, spending most of my time on the road. All this is because our middle management doesn’t care about process and quality.”

He also feared that they would soon need a full-time service team.

“Some of the problems that I am fixing at customer sites are very basic. There are new machines that have broken down because there is no oil. The seal is intact, there is no way the customer could have tampered with it – it is a clearly our fault. This is absurd. I have no idea how these machines were cleared to exit our factory. Our managers, with their fancy engineering degrees care only for the revenues.”

But before we jump to the conclusion that this is typical anti-management mumbo-jumbo, expected from any factory worker and even IT professionals, he is in awe of his MD.

“Our MD is a good man. He is young and wants to build a top-class company. He is willing to listen. He gave us Rs.30000 hike at one shot after one of our discussions. He is always willing to be convinced. But that works to his disadvantage too. He is easily convinced by the managers. He is open and I have personally hinted about the attitude of managers to him. But I can not talk more than throwing some hints.”

He thinks money is the root-cause of all problems.

“Including me, I think we are being paid too much. It kills the desire to work hard.”

I didn’t ask him, why was he then ruing the missed chance to claim Rs.200 more, wrongly.

Despite everything, he believes the workforce is motivated and loves his organization.

“We have a very good workforce. Even a person, about to retire, works at 120% productivity on the last day. If only we had good managers…”


Is a rose a rose till it is called a rose?

January 7, 2011

A loose ball, the first of a spell,

if bowled by a Steyn,

is termed a teaser.

The same ball, by a lesser mortal,

if despatched over the ropes,

is called a loosener.

The prank of our naughty daughter,

when in a good mood,

earns her a hug and a kiss.

The same prank, on another day,

when in a great hurry,

I told her not to fuss.

She wonders.


Thirukkural – my trusted treastise

April 14, 2010

I cannot think of any speech that I have made without Thirukkural. I cannot think of any of my thoughts that have not been influenced by Thirukkural. I cannot think of any subject for which I cannot dig into Thirukkural. From love to law, from management to self-realization, Valluvar has touched upon everything. Everytime, I read a management book, I cannot help thinking, ‘oh, hasnt Valluvar talked about this?’.

My favourite Kural keeps changing. More on management later, but right now, no surprises, it is:

குழலினிது யாழினிது என்பர் தம்மக்கள்

மழலைச்சொல் கேளா தவர்.

Only those who don’t listen to their baby’s sweet babble will claim that a flute or yaazh sounds melodious.


Mahirl Malar KN – Discovery of joy

July 17, 2009

It has taken 8 months for me to write about Mahirl Malar, my daughter. These 8 months have been well spent in discovery of joy.

Mahirl Malar (மகிழ்மலர்) - joyous flower – yes, she is.

Anything that I can write will pale in front of what I feel. So, again, let me leave the writing bit for a little later. For now, being with Mahirl is more precious than writing about her.


Ahimsa in sports

October 31, 2008

2008 has been a great year for nice men in sports.

Anand’s world championship win is an emphatic victory for all the nice men in sports, and in life,in general. The power of non-violence is extending beyond the political arena to all spheres of life. Anand is the Gandhi of chess, the non-violent but efficient winner in a sport renowned for ugly spats across and off the board, more than on the board.  The greatness of this man, lies in his assertion after this victory, that the ‘match format’ is not the superior format but he was desparate to win in this format so that he gains the moral right to make this assertion. (I had written about the unfairness of the match format and the challenge process earlier, in an unrelated article).

Anand is a pioneer-gentleman in chess but he has parallels in other sports.

Federer is a smiling assasin, but still the most perfect tennis player I have seen. Despite a few heartbreaking losses, he had his great moments this year. In a modern game of violent hitters of the ball, Federer artistically caresses the ball, with no less power.

Sachin, the boyish champion, has reached the highest landmarks this year and has even revealed newer strengths. Tendulkar’s only blemish in his long career has been his loyalty to his errant teammate in the so-called race row ( பொய்மையும் வாய்மை யிடத்த புரைதீர்ந்த நன்மை பயக்கு மெனின்? -  As Thiruvalluvar said, can a lie be equivalent to truth, if it is benefecial to all?).

Laxman, the perfect gentleman-cricketer with lazy elegance and wrists of an artist, is the strange satyagrahi who chooses to march only against the champions.

Abhinav Bindra is the rich man’s Gandhi with a gun and the Rama of Kamban. After winning the first-ever individual gold medal for India there was no thumping of hands,  no chest-bumping, no waving of flag or shirt, no shout of relief; just a reluctant smile – as if, to mark the end of a regular day at office!

If non-violence can be employed in Sport, where winning is everything, can it not be deployed everywhere else in life where there need not be any losers.


Spy satellite for Israel – India’s moral compromise

October 30, 2008

While the whole of Indian media was brimming with elation and jubilation over the launch of its moon mission – Chandrayaan, the other side of India’s space capability was tucked away in remote corners of media coverage. India launches a spy satellite for Israel. 

This is the country that had practised a diplomatic apartheid against Israel and South Africa for long. The moral high-ground gained through a non-violent independence movement, decades of principled non-alignment and various other self-imposed restraints in international relations, cannot be traded away for mere monetary gains. One doesn’t need to be a rocket scientist to know the purpose to which this spy satellite will be used for. Then, why is it, our rocket scientists at ISRO, with the tacit approval of the Indian Government, are willing to play an active role in an endeavour that could ultimately be crucial in an immoral war?


Gandhi’s Message to America

September 29, 2008

Here is Gandhi’s message, given in 1946, to Americans. It sounds more relavant today, than ever.

Dislodge the money God called Mammon from the throne and find a corner for poor God. I think America has a very big future but in spite of what is said to the contrary, it has a dismal future if it swears by Mammon. Mammon has never been known to be a friend of any of us to the last. He is always a false friend.


The soul of Mahatma

September 29, 2008

Very few, truly, know this man. But this man needs no introduction. A simple line sketch of his side profile is enough to evoke recognition from even children. There are numerous biographies, a truthful auto-biography, multiple movies, letters, articles, thesis,…and yet, very few, truly, know this man. 

In trying to search for myself, I stumbled upon Gandhi, again.

Gandhi has always been with me – within and without. There was a time during my adolescence, when I (to say, hated him will be too harsh) disliked him for the meek manner in which Independence was won and yet, in an effort to emulate him(and thereby dissolve the aura around him), turned vegetarian. My experiment with truth lasted for over 12 years, in trying conditions. With age and maturity, my dislike for Gandhi dissolved and realization came about that there was no better way to fight a powerful enemy; ironically, my experiment ended, as the need to emulate him with this motive, had also ended. Without completely knowing Gandhi, I started understanding him and admiring him. Earlier, as a boy-orator, I used to speak, ferociously, on stage, that we needed a leader like Netaji and all our problems would be solved. Looking back, I find this thought to be naive. Without knowing why, I started believing that Gandhi was the most relevant leader for India, and the 20th Century world.

After many aborted half-hearted attempts, I finally read Gandhi’s ‘Experiments with Truth‘. Oh man! No book has moved me so much. He was narrating, not a thrilling tale of adventure, not even the tale of the independence movement, but only simple truths. Truths, they are. There is some mysterious air about this book, I know not whether the credit belongs to Gandhi or his trusted Secretary and translator, Mahadev Desai, that make every word ring true. I could trust the truth of what he wrote more than what I, myself, write. That, I think, is what makes this a special experience. Gandhi was walking on a tight-rope. A little stumble, and he would have come across as a bombastic spiritual guru when he talks about his religious beliefs, as a third-rate romance writer when he writes about his carnal desires, as a real ‘quack’ when he writes about medicine and as a scheming politician when he talks about the way his political thoughts evolved. None of this has happenned; Gandhi, for all the faults that he lays bare, emerges stronger through this book. If, over eighty years after he wrote this, I feel, I know this man more than I know myself, what would have been the impact Gandhi had on his contemporaries?

There is no single truth. Each man has to seek his own truth. And, when a man, believes he has found his truth, there is no stopping him – he becomes a leader; millions are willing to follow him even if  they disagree with that truth. I disagree with a lot, if not most, of what Gandhi says in Experiments with Truth and elsewhere. 

  • I can only gasp at his firm religious belief. To paraphrase Gandhi’s words uttered elsewhere, God and religion would have been nice ideas. 
  • I find his thoughts on sex and brahmacharya to be naive and unscientific; I subscribe to modern scientific view that the more one suppress ones sexual feelings, the more the psychological damage to that person.
  • His thoughts on medicine are idealistic and impractical in today’s world. His reasoning is sound – the cause for an ailment needs to be removed; there is no use in treating the symptom. I follow this most often, in case of common cold and headaches, but it is almost impossible to practise this at all times, particularly, in cases of serious ailments. Mud-therapy and hydropathy sound ‘quacky’ as he himself admits.
  • His views on food are regimental – a diet of only fruits and nuts! I am not willing to test the truth behind his claims.
  • His claims on vegetarianism sound appealing; I have followed it for 12 years, but don’t feel as strongly about it anymore. My tongue rules over my heart now; convenience comes ahead of principle in this case.
  • His thoughts on Swadeshi are dangerous and retrograde. It was a powerful tool in a war of independence but had to be discarded afterwards. I am inclined more towards Tagore’s (and Satyajit Ray’s) The Home and the World, which paints a powerful picture against Swadeshi.
  • His obsession with Varnas is difficult to comprehend and impossible to agree with. A man, whose antipathy towards caste and untouchability was so obvious and admirable, should have given the burial to Varnashashtras, that it deserved.
  • His idea of a rural economy and self-sufficient republic villages look powerful but again Utopian.
  • I find his initial treatment of Kasturba and his later day experiments with young women to be insensitive.
  • I completely disagree with him on his views on Hindi and English, though I do, amusingly, like the idea of North Indians learning Tamil!

Having found so many reasons to disagree, it is a miracle that I still call Gandhi, the most influential leader for me. There lies the strength of his courageous, unrelenting belief in a perceived truth, even if that truth is not my truth. There lies the power of his ideas on Satyagraha and ahimsa; they are weapons of no parallel in history. There lies the charm of his self-sacrifice; one has to look through his self-deprecating belittlement of his abilities as a lawyer, a profession he forsake for social service. There is no doubt that he would have become a great lawyer if he had set his mind on it, evident in his clear analytical approach in building up an argument to establish the truth – the way he explains the irrelevance of history when arguing about the effectiveness of passive resistance in Hind Swaraj is outstanding. (“History, then, is a record of an interruption of the course of nature. Soul-force, being natural is not noted in history.”). 

If I had been born when Gandhi was alive, or if Gandhi is alive today, there is no doubt in my mind that I would have followed him. I am sure, Nehru would have had all the disagreements with Gandhi that I have mentioned here; did he not follow Gandhi ardently, as long as he was alive?

I have found Gandhi. Will Gandhi help me in the search for the unfound ‘me’, it remains to be seen.


In the area of darkness – Gandhi and Naipaul

September 4, 2008

What would you do when you are in the area of darkness?

I am finding two contrasting answers in the two books that I am reading parallely now. An Area of Darkness by Naipaul and My Experiments with Truth by Gandhi.

I regret why I have not read the second one for so long and why I have picked up the first one, now. Naipaul’s language is something, I immensely admire, and I hope, my admiration emerges unscathed through this darkness. Gandhi is a person, I immensely admire, and with every word I read, it is enhanced.

Both Gandhi and Naipaul have been confronted with the same issues, as Naipaul himself has eloquently tried to show in one of the chapters. But what Gandhi tried to do was to light a candle and look for the treasures in the darkness, even as he strove to get rid of the darkness; what Naipaul seems to be doing in the few pages I have read so far, is to somehow see enough in the darkness, and then get out of the darkness, to tell something back to those who gave him the advance to explore the darkness (I had read somewhere in an old interview that he felt at a loss, after coming to India, on what to write and had to write because he had taken an advance. I can, now, see that he was telling the bare truth).

Naipaul starts the chapter on Gandhi with ‘one of Gandhi’s quotes’ at the top – “Well, India is a land of nonsense”. This is a typical example of how you can pull out something, someone said in some context, and make it suit your purpose. When there is a whole body of his work and his whole life, itself, open to the world and laid out before you, why would Naipaul pick up something that shows the exact opposite of what the man thought and believed in?

Gandhi looks at the ‘what’, and records it in no uncertain terms, but moves the focus to the ‘why’ and the ‘how’ (to resolve). Naipaul looks only at half the ‘what’, is indifferent to the ‘why’ and is unconcerned about the ‘how’.

No doubt, Gandhi saw the poverty and defaecation, detested them and wrote about them. But his writings do not show contempt for the people; he hates only those acts. He doesn’t stop with ridiculing those activities; he tries to understand the reasons by being one of the people; he tries, however ineffectually, to rectify them; he picks up the broom and mop and cleans the defaecation.

Naipaul is only exasparated with what he sees and sees nothing beyond. Naipaul, himself, says that poverty in India is obvious and you have to ignore the obvious to find something else. But he makes no effort to ignore the obvious. There is an unmistakable contempt for poverty that seeps through in his sentences. While he blames India for making no efforts to alleviate it, he makes no effort even to understand it. There is an unmistakable hurry to fill the pages. Why else, would an author like Naipaul, who has nothing but contempt for his comptemporaries, quote so extensively from an obscure novel called “The Princes”? He almost narrates the entire story, interspersed with his interpretations. That, to me, seems like a short-cut, which a novice would take, and does not belong to a true master that Naipaul is.

The better people who he has met so far are those Indians, who were educated in Europe. The others are boot-licking bureaucrats. For him, even Gandhi saw the defaecation, only because, he returned from England.

Naipaul seems to have seen the posters of some third-rate soft-porno movies and arrived at a conclusion that this is Indian cinema. The titles (Private Secretary, Paying Guest, Junglee) that he is throwing at us in this book betray his absolute ignorance about Indian cinema. Even if Indian cinema was of poor quality, he has obviously not seen the real mainstream or artistic ones before coming to his conclusions.

Jumping to conclusions, on something as simple as cinema, based on half-baked knowledge, doesn’t lend authenticity to what more he has to say. It probably, shows up his age – he was only 29, when came to India; maybe, he was preoccupied with himself and, really, was confused about his search for his origins – was he Indian, Trinidadian, British or all of it or none of it?

The only trouble is that the book is written in an eloquent language, as always. It is my belief that given a few words, nobody can coin a better sentence out of those than Naipaul. He does the same here. When he writes about the travails of running around to get a permit, you start gasping. When he writes about defaecation, it stinks. When he writes about poverty, it stings. He is obviously writting about what he has seen; but he has not seen the whole. He has seen nothing if he thinks people defaecate outside because they don’t like to do it inside. He has seen nothing at all, if, after going to the scenic Srinagar, he thinks that the defaecating Indian tourist women were enjoying and unembarrassed, when he intruded. He writes so well: if it were Trinidad or Africa, a place I don’t know about, I would have, gullibly, taken in every word, as it is. But, oh, it is about my India.

I knew that Naipaul didn’t have anything nice to say about India during his initial visits. But what I looked for in this book is the truth; for him to hold up the mirror to the face of our past. What he seems to have done is to come with a probe to get into the ears and nostrils and cavities and dig up dirt.

I am not sure if I have the patience to complete this book. Trying to read this fully will be my experiment with truth – if I can remove the filth from the truth. Naipaul has complained that he has written only about 6 pages on defaecation and people pay attention only to it. The reason, I believe at this stage, is that people would have failed to venture beyond those 6 pages to complete the rest of the book. If I fail, well, I will read a different book by Naipaul, to redeem him in my esteem.

As for Gandhi’s autobiography, nothing, that I can write, can reflect what I feel. I disagree with half of what he writes, too - on religion, God, diet, sex, bramhacharya, education, marital life,,,. But I cannot disagree with anyone else so lovingly. He sounds so truthful, at all times, that you cannot detest what he says even if you disagree. Every blunder that he commits, and then admits, increases your esteem for him. Sometimes, I wonder, why does he have to be so open? Why does a man, who after being ‘afflicted’ with the title of Mahatma, have to call himself a quack and portray himself to be Quixotic? Why does he have to admit that he still finds it difficult to keep his sexual feelings under control? Why does he have to talk, guiltily, about, something as insignificant and harmless as, allowing Kasturba to bath in a second-class bathroom, when they were travelling third-class? Well, his life, truly, was his message.


When your most potent weapon fails…

September 4, 2008

If anybody thought that we will become a cleaner, more disciplined nation, through eduction, it is time to review the views. Education alone doesnt help us achieve anything.

Education has not helped us to follow traffic rules. It is not just the cab drivers and rickshaw drivers who skip signals or honk unnecessarily or overspeed or indulge in drunken driving or talk on the mobile phone while driving or overspeed or park under ‘no-parking’ or bribe, when caught or drive in no-entry lanes. The highly educated engineers and managers and doctors and bureaucrats are equally, or probably more, culpable. Driving on the roads of Bangalore is an education on the futility of education in such matter.

How many educated rich folks take their ultra-expensive dogs out for a walk, with the sole purpose of making the dog pee and faecate on the road? They must have even employed an expert trainer to train the dog to do so.

How many ivy-league graduates will blink before lying to a customer; would not play with numbers to sex them up?

How many media journalists will put up their hands and refuse to discuss about the Arushis on primetime and allow them to live a peaceful death? More words would have been written and more sound-bytes would have been spilled on the poor Arushi’s murder than even Gandhi’s assasination - people investigating her death, people condemning the role of police, people preaching morals, and people like me, inadvertantly or advertantly, adding some more words to the Arushi saga by condemning the media for its insensitivity.

Why do people violate rules, not merely legal regulations, but the ethical and logical ones demanded by common sense? Does man have capability to self-regulate? Is man inherently constituted to be dishonest, to willfully commit a wrong, if he can escape the punishment for wrong-doing? Or has he got so accustomed to being dictated to all the time, through fear for god and religion and ruler, that he is now bothered, not about the crime, but only about the punishment for the crime?

Stricter enforcement is the obvious solution. But then, who will regulate the enforcers? Who decides what to enforce? It is a vicious cycle.

Do we need more gods to regulate us? Education has made man more religious and superstitious (was astrology such a mass industry ever?), but he has learnt to manipulate God. He believes in God but does not fear God. Is this what Dostoevsky meant, when he supposedly said that if God is dead, then everything is permitted? Maybe, a different, more powerful, omnipresent, omniscient and more importantly, more tangible God needs to be conceived.

The failure of education to reform us scares me; blinds me. When your most potent weapon fails, what next…?

Will a reform in the education system help? Are we laying more emphasis on the result than the process? Therefore, it becomes more important for us to score well in an exam, even if we have to copy.  If a school-boy will not avoid copying if he can, after growing, he will not stop at a traffic signal, if he is not watched; he will not hesitate to fudge, if can; bribe, if required. What has made it more important to excel in an exam than learn a subject? It is the same that has made it more important to reach the destination, quickly, at any cost.

How do we shift the focus of education, away from the product: results, back to the process: learning? This, I believe, is the fundamental problem that we need to resolve.


Follow

Get every new post delivered to your Inbox.