Reliance shut down its mobile operations in Coimbatore without any notice. My father and father-in-law were among the scores of customers who were left with an unusable and unportable connection (no sms- no porting number; it came a week later). And, they had no one to even talk to. It was some dark fun to watch Airtel showroom turning into a helpless customer care centre for Reliance. One can imagine the plight of people for whom personal lives, businesses and banking operations are all tightly linked to their mobiles.
Not that Reliance Communications had declared bankruptcy. The press reports talked about closure of 2G operations by Nov 30th but their 4G and other business operations were to continue. What is TRAI for? I don’t follow news regularly but was there any great furore in the media? Ok, it is understandable if there isn’t much fuss…PV Sindhus don’t use Anil’s Reliance anymore, do they?
I am tempted to resolve never to buy anything remotely related to Reliance (Mukesh or Anil – doesn’t matter). But I am not sure if the Bhartis and Vodafones would be any different when they are in a similar crunch. (Already, Airtel has used the rush to dump an unwanted post-paid card on my dad, instead of the cheaper pre-paid).
So much for Digital dreams and disrupted sleep!
Thankfully, my life is de-digitized to a large extent, at least for 4-5 days in a week.